Last updated: 01/09/2026
Thanks for ordering from KD’s Koffee Co. This page explains how we get your coffee to you, and what to do if something isn’t right.
1. Where we deliver
We deliver to addresses within South Africa.
2. Delivery costs
Delivery costs are shown at checkout before you pay.
3. Delivery times
We dispatch orders within 5 business days of payment. Once dispatched, delivery usually takes3-5 business days, depending on where you are. Orders placed on weekends or public holidays are processed on the next business day.
Delivery times are estimates set by our courier, so we can’t guarantee a specific delivery date.
4. Collecting from our café
You’re always welcome to visit us at 122 Van Riebeeck Avenue, Edenvale.
5. Tracking your order
When your order is dispatched, we’ll email you to let you know.
6. Changing your delivery address
If you need to change your delivery address, email info@kdskoffee.com or call +27 83 370 7767 as soon as possible. We can change it until your order is dispatched. After that, we’ll do what we can with the courier, but we can’t promise a change.
7. Damaged, missing or late orders
If your parcel arrives damaged: take photos of the packaging and the coffee, and email them to info@kdskoffee.com within 7 days of delivery. We’ll replace your order or refund you, whichever you prefer.
If something is missing from your order: let us know and we’ll send what’s missing.
If your order hasn’t arrived: if it’s past the estimated delivery time, contact us and we’ll follow up with the courier.
8. Changed your mind?
Under the Electronic Communications and Transactions Act, you can cancel an online order within 7 days of receiving it, without giving a reason. To do this:
1. Email info@kdskoffee.com within 7 days of delivery with your order number.
2. Return the coffee to us at 122 Van Riebeeck Avenue, Edenvale, or drop it off at the café.
3. You pay the cost of sending it back.
We’ll refund the full amount you paid within 30 days of your cancellation.
9. Faulty or not as described
If your coffee is faulty, damaged, or not what you ordered, you can return it within 6 months of delivery under the Consumer Protection Act. We cover the cost of the return, and you choose whether we replace it or refund you.
To start a return, email info@kdskoffee.com with your order number, a short description of the problem, and a photo if you can.
10. How refunds are paid
Refunds go back to the payment method you used to place the order.
11. Business and wholesale orders
Business and wholesale orders are handled separately and may have their own delivery and returns terms. Please contact us about your order. [CONFIRM: whether wholesale has its own terms, and where they are given to the customer]
12. Contact us
For any questions about delivery or returns:
KD’s Koffee Co
122 Van Riebeeck Avenue, Edenvale, South Africa
info@kdskoffee.com
+27 83 370 7767