Last updated: 01/09/2026
KD’s Koffee Co (“KD’s Koffee”, “we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you visit kdskoffee.com, buy from our online shop, sign up for our newsletter, or contact us, and how we look after it in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Who we are
The responsible party for your personal information is:
– Business: KD’s Koffee Co [CONFIRM: registered legal entity name and registration number, if different from the trading name]
– Address: 122 Van Riebeeck Avenue, Edenvale, South Africa
– Email: info@kdskoffee.com
– Phone: +27 83 370 7767
2. What information we collect
Information you give us:
– When you place an order: your name, email address, phone number, billing address and delivery address, plus the details of what you ordered.
– When you create an account (if you choose to): your login details and order history. [CONFIRM: whether customer accounts are enabled at checkout]
– When you sign up for our newsletter: your email address and, if requested, your name.
– When you contact us or make a business or wholesale enquiry: your name, contact details, business name if relevant, and anything you include in your message.
Information collected automatically:
– Website usage: we use Google Analytics (through Google Site Kit) to understand how visitors use our site, such as pages viewed, time on site, device and browser type, and approximate location. This information is collected through cookies and is used in aggregate.
– Spam protection: our forms use Google reCAPTCHA, which collects information about your device and how you interact with the page to check that you are a person and not an automated program.
– Social media feeds: our site displays content from our Facebook and Instagram pages. Facebook and Instagram may collect information about your visit when this content loads.
Payment information: payments are processed by [CONFIRM: payment gateway name, e.g. as configured in WooCommerce]. We do not see or store your full card details. [CONFIRM: that no card details are stored on the website]
3. Why we use your information
We use your personal information only for the purpose it was collected for:
– To process, deliver and support your orders, including sending order confirmations and delivery updates.
– To respond to your questions, feedback and business or wholesale enquiries.
– To send you our newsletter, if you have opted in.
– To keep our website secure and free of spam.
– To understand how our website is used so we can improve it.
– To meet our legal, tax and accounting obligations.
4. Marketing and our newsletter
We only send marketing emails to people who have opted in, or to existing customers about similar products, as POPIA allows. Every newsletter includes an unsubscribe link, and you can opt out at any time by clicking it or by emailing info@kdskoffee.com. We will never sell your personal information.
5. Who we share your information with
We share personal information only with service providers who help us run our business, and only as much as they need to do their job:
– **Payment provider:** [CONFIRM: payment gateway name], to process payments.
– **Delivery partner:** [CONFIRM: courier name(s)], to deliver your order.
– **Mailchimp (Intuit),** to manage and send our newsletter.
– **Google,** for website analytics (Google Analytics) and spam protection (reCAPTCHA).
– **Meta (Facebook and Instagram),** when social media content loads on our site.
– **Think Co,** our website design and management provider, which may access website data while maintaining the site.
– **Our website hosting provider,** which stores the website and its data. [CONFIRM: hosting provider]
We may also share information where the law requires it.
6. Information sent outside South Africa
Some of our service providers, including Mailchimp, Google and Meta, store information on servers outside South Africa. Where this happens, we rely on these providers being subject to data protection laws or binding agreements that give your information a level of protection similar to POPIA, as section 72 of POPIA requires.
7. Cookies
Cookies are small files saved on your device when you visit a website. We use them to:
– Keep your shopping cart working as you browse (essential cookies).
– Measure how our site is used (Google Analytics cookies).
– Protect our forms from spam (reCAPTCHA).
You can block or delete cookies in your browser settings. If you block essential cookies, the shop and checkout may not work properly.
8. How we protect your information
We take reasonable technical and organisational steps to keep your personal information safe from loss, misuse and unauthorised access, including a secure (HTTPS) connection across our website and limiting access to people who need it. No online system is completely secure, but if a security breach affects your personal information, we will notify you and the Information Regulator as POPIA requires.
9. How long we keep your information
We keep personal information only for as long as we need it for the purpose it was collected, or as long as the law requires:
– Newsletter subscribers: until you unsubscribe.
10. Your rights
Under POPIA, you have the right to:
– Ask whether we hold personal information about you, and request a copy of it.
– Ask us to correct or update information that is wrong or out of date.
– Ask us to delete your information, where we are not legally required to keep it.
– Object to us using your information, including for marketing.
– Withdraw your consent at any time, where we rely on consent.
– Lodge a complaint with the Information Regulator.
To make a request, email info@kdskoffee.com. We may need to confirm your identity before we act on it.
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You can also contact the Information Regulator (South Africa) at www.inforegulator.org.za.
11. Children
Our website and shop are not aimed at children under 18, and we do not knowingly collect their personal information. If you believe a child has given us personal information, please contact us and we will delete it.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
13. Contact us
For any questions about this policy or your personal information:
KD’s Koffee Co
122 Van Riebeeck Avenue, Edenvale, South Africa
info@kdskoffee.com
+27 83 370 7767